Privacy Policy

Last updated: October 14th, 2026

Entity Name: THE TRUSTEE FOR MY CUP DISCRETIONARY TRUST

1. Overview and Commitment to Privacy

1.1. THE TRUSTEE FOR MY CUP DISCRETIONARY TRUST (“MyCup”, “we”, “us”, or “our”) is committed to protecting your personal privacy in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (APPs).

1.2. This Privacy Policy describes how we collect, hold, use, disclose, and safeguard personal information collected through our website mycup.com.au (“Site”), through quote requests, coffee machine trial bookings, service agreements, and during ordinary commercial interactions.

1.3. By accessing our Site, booking equipment demonstrations, or purchasing/renting coffee equipment or consumables from us, you consent to our collection and handling of your personal information as set out in this Policy.

2. What Information We Collect

We collect personal information that is reasonably necessary for us to provide office coffee solutions, commercial machine rentals, preventative maintenance, consumable deliveries, and customer support. This may include:

Contact & Identification Details: Full name, business email address, job title, company name, telephone number, and physical office/site delivery address.
Service & Operational Data: Office size/headcount, estimated daily cup consumption, coffee preference profiles, site electrical and plumbing access specifications, machine serial numbers, and maintenance history.
Transactional & Billing Details: Invoicing contact details, payment history, purchase order numbers, and billing records (note: payment card transactions are handled securely by PCI-DSS compliant third-party payment gateways; we do not store full credit card numbers).
Technical & Usage Information: IP address, browser type, device information, operating system, pages visited on our Site, referring URLs, and user interaction patterns collected via cookies or web analytics.

We do not actively seek or collect sensitive information (such as health information, racial origin, political opinions, or religious beliefs) unless required by law or provided voluntarily with your explicit consent.

3. How We Collect Personal Information

We collect personal information through lawful and fair means:

Direct Interactions (APP 3): When you fill out an inquiry form, schedule a free trial, request a quote, speak with our sales or technical teams, place an order for coffee beans/consumables, or sign a service agreement.
Automated Technologies: When you interact with our Site, through standard server logs, cookies, and digital analytics tools.
Third Parties: Occasionally, from corporate directories, credit reporting agencies (where assessing commercial credit terms), or referral partners, where permitted by the APPs.

4. Purposes for Collecting, Holding, and Using Personal Information

We collect, hold, use, and process your personal information for purposes including:

Assessing workplace beverage needs and providing tailored quotes and proposals;
Scheduling and managing free machine trials, installations, filter replacements, and ongoing technician service visits;
Fulfilling recurrent delivery schedules for roasted coffee beans, syrups, and hygiene consumables;
Managing client accounts, billing, invoicing, and credit control;
Responding to support inquiries, technical faults, or service requests;
Improving website functionality, service efficiency, and product offerings;
Meeting legal, taxation, and regulatory compliance obligations in Australia.

5. Direct Marketing & Spam Act Compliance (APP 7)

5.1. We may send you service notices, maintenance reminders, and marketing materials concerning workplace coffee equipment, new bean blends, or promotions relevant to your business.

5.2. We comply strictly with the Spam Act 2003 (Cth). All electronic marketing communications contain a clear, functional opt-out/unsubscribe facility.

5.3. You may opt out of receiving promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us at [email protected]. Opting out of marketing will not prevent you from receiving non-promotional transactional communications (e.g., invoices, delivery confirmations, emergency servicing notices).

6. Disclosure of Personal Information (APP 6 & APP 8)

We do not sell, rent, or trade your personal information. We may disclose your personal information only to:

Contractors & Service Partners: Courier, logistics, and freight partners delivering coffee beans and machinery; accredited field service technicians carrying out on-site repairs or plumbing connections;
Professional Advisors & IT Vendors: Cloud hosting providers, customer relationship management (CRM) systems, billing platforms, accountants, insurers, and legal advisors;
Law Enforcement & Regulators: Where required or authorized under Australian law, court order, or regulatory direction.

Cross-Border Disclosures: Some software platforms, email servers, and cloud service providers we use may store data on servers located overseas (such as the United States or New Zealand). Where data is hosted outside Australia, we take reasonable steps to ensure that overseas recipients handle your personal information in accordance with standards substantially similar to the Australian Privacy Principles.

7. Storage and Data Security (APP 11)

7.1. We take reasonable physical, technical, and administrative steps to protect personal information against misuse, interference, loss, unauthorized access, modification, or disclosure.

7.2. These measures include encrypted communication protocols (HTTPS/SSL), restricted staff access on a need-to-know basis, secure cloud infrastructure, and regular system audits.

7.3. When personal information is no longer needed for any purpose for which it may be used or disclosed under the APPs, and we are not legally required to retain it, we take reasonable steps to destroy or permanently de-identify the information.

8. Notifiable Data Breaches (NDB Scheme)

In the event of an eligible data breach that is likely to result in serious harm to individuals whose personal information is involved, we will conduct an expeditious assessment and notify both the affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with Part IIIC of the Privacy Act 1988 (Cth).

9. Access to and Correction of Personal Information (APP 12 & APP 13)

9.1. Access: You have the right to request access to the personal information we hold about you. We will respond within a reasonable timeframe (typically within 30 days) and provide access unless a statutory exception under the APPs applies.

9.2. Correction: If you believe any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, please notify us. We will take reasonable steps to correct it promptly.

9.3. Requests should be submitted in writing to our Privacy Officer at [email protected]. We may require proof of identity before releasing or updating records.

10. Cookies and Analytics

Our Site uses cookies and similar tracking technologies to improve website performance, understand user navigation, and tailor user experience. You can configure your browser to reject cookies or prompt you before accepting them; however, some features of the Site may not function properly without cookies enabled.

11. Complaints and Inquiries

If you have questions, concerns, or wish to lodge a complaint regarding our compliance with the Australian Privacy Principles or this Policy, please contact us:

Privacy Officer

THE TRUSTEE FOR MY CUP DISCRETIONARY TRUST

Email: [email protected]

Website: mycup.com.au

We take all complaints seriously and will investigate and respond within 30 business days. If you are not satisfied with our resolution, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Postal Address: GPO Box 5218, Sydney NSW 2001

12. Updates to this Policy

We may review and update this Privacy Policy from time to time to reflect operational, technological, or legal developments. Any revised version will be published on this page with an updated “Last updated” date. Continued use of our Site or services after amendments are posted constitutes acceptance of the revised terms.